At Just Eat Takeaway.com, we are committed to building the best food community in the world, and this starts with
protecting the privacy of members of our community. This means that we will protect the personal data of all
visitors who access our websites or services via any application, platform or mobile device (collectively, the
(www.justeattakeaway.com) collect, share and use your personal data. You will also find information on how to
exercise your rights to protect your privacy. By using our Services you consent to this as Just Eat Takeaway.com
section, click the Learn more links below to jump to that section
Data about you that we collect and why
You will find below the general categories of personal data that we can collect about you and the reasons for
Information that you voluntarily provide:
Information about registration when you create an account so that we can:
create your account so that you can place Orders under our
- identify you when you log into your account
- contact you to obtain your point of view on our Services, and
- notify you of changes or updates to our Services
Information on transactions when you place an Order with a Restaurant in order to:
process your Order and invoice you for it (note: we do not, under any circumstances,
store your credit card information in our systems)
- communicate your Order to the Restaurant
- send you updates on the status of your Order
- respond to your requests and questions regarding your Order and resolve any issues
- perform analysis and research in order to develop and improve our Services, and
protect you and the Services by trying to detect and prevent fraud and other acts that
may violate our Terms or policies
applicable to the Services
Information regarding your advertising preferences so that we can:
- send you personalized advertisements about our products or services.
Comment on your views regarding our Services in order to:
- respond to your questions or requests
- publish notices that you submit to us regarding our Restaurants and services, and
- conduct analysis and research in order to improve and develop our Services.
Information we collect automatically
Information about the activity so that we can:
- provide you with a better experience
- allow you to access your Order history and preferences, and
- provide other services at your request.
Cookies and similar technologies so that we can:
- measure and analyze the use and effectiveness of our Service
personalize and optimize the advertising target for our Services in other websites and
- provide geolocation services if you choose to share your geolocation.
Information we obtain from third-party sources
Analytical reports and market research in order to:
- measure the performance of the marketing campaigns of our Services, and
better understand your preferences so that we can customize our marketing campaigns and
We process information that you provide voluntarily, information that we collect
automatically, and information that we obtain from third-party sources in order to
constantly improve our Services. This makes it easier for you to find the food you want,
when you want it, regardless of which device you decide to use or where you are.
Our website is neither intended for persons aged under 16, nor do we intend to collect personal data of website
visitors who are aged under 16. We therefore advise parents to monitor their children's online activities, so as to
prevent their personal data being collected without parental consent. If you feel that we have collected personal
data of a minor without consent, please contact us so that we can take appropriate measures.
In accordance with our customer terms and conditions,
only persons aged 18 or over may place orders through our website.
Who do we share your personal data with?
We may share your personal data with the following recipients (and where appropriate, we ensure that we have
implemented the appropriate security and contractual guarantees to protect them):
We will not sell, distribute or otherwise share your personal data under any circumstances, unless we have
obtained your permission.
- Restaurants with which you have placed an Order in view processing and delivery
- Your employer, in case you use Takeaway Pay (where available)
- Just Eat Takeaway.com companies within our group
Third parties who support our Services (e.g. partners for marketing or promotions in the food, beverage
and leisure sectors according to your preferences)
Any law enforcement or regulatory agency, government agency, court or other third party when we consider
disclosure to be necessary under applicable laws or regulations
Entities with new owners or reorganized in the event of corporate restructuring, sale, purchase or joint
venture affecting our business.
- Any other person provided that you have consented.
Legal basis for processing personal data
Just Eat Takeaway.com will always ensure that it has a legal basis for collecting and using your personal data.
The legal basis on which we rely will change depending on the type of information and the context in which we
The main reason for collecting and using your personal data is to perform our contract with you (that is, to
ensure that you can receive your Order when and where you want), but we can also treat them when this is within
our legitimate business interests.
International data transfers
We may transfer your personal data to countries outside your country of residence, to other countries where Just
Eat Takeaway.com or our service providers operate. The data protection laws of these countries may be different
from the laws of your country but Just Eat Takeaway.com takes care to implement appropriate safeguards to
Just Eat Takeaway.com places great importance on protecting your personal data from unauthorized access and
unlawful processing, loss, destruction or accidental damage. We implement technical and organizational measures
to guarantee the security of this information.
Just Eat Takeaway.com keeps your personal data no longer than necessary to fulfill the purposes described in this
deletion or deactivation of your account for our legitimate operations such as record keeping and compliance
with our legal obligations. When we keep our information, we do so in accordance with applicable law.
Your data protection rights
You can access your account at any time in order to view and update your personal data. You can also contact us
to ask us to delete your personal data, limit its processing or request that it be transmitted to a third party.
You can unsubscribe from marketing communications that you send to us by using the "unsubscribe"
feature in any marketing communications that we send to you or by modifying your profile accordingly.
Links to Third Party Sites
Our websites may, from time to time, contain links to or from third party websites (for example, those of our
partner networks, advertisers and affiliates). If you follow these links, please be aware that Just Eat
Takeaway.com is not responsible for those websites which have their own privacy policies.
encourage you to periodically check this page for the latest information on our privacy practices.
How to Contact Us
Information about you that we collect and why
The information we may collect about you abroad falls into the following categories:
Information that you voluntarily disclose
Certain parts of our Services may ask you to voluntarily provide personal data.
Registration information: When you create an account, sign or fill out forms on the Services, we
collect information about you including your name, address, phone number, email address and
password, you create.
Information on transactions: We collect information regarding your orders, including payment
information using secure services of our payment processors (e.g. your credit card number.).
Payment transactions are entrusted to our payment service providers and we do not store your
credit card information in our systems. We also collect delivery information (e.g. your physical
address) in order to process each Order.
Information about your advertising preferences: We collect information about your preferences
for receiving advertisements, a service to which you can subscribe or unsubscribe at any time.
Comments: When you post messages or notices on the Services or when you contact us, for example
with a question, problem or comment, we collect information about you including your name and
the content of your request. If you contact our customer service teams, we will record and keep
a record of your conversation for quality and training purposes and to assist in the resolution
of your requests.
Information We Collect Automatically
When you access our Services, we may collect certain information automatically from your device. In some
countries, including European countries, this information can be considered as personal data under
applicable data protection law.
Activity Information: We collect information about your use of the Services and information
about you from the content you create and the notifications or messages you post or send as well
as from your research, what you watch and your discussions.
use personal data about you (e.g. your Internet Protocol (IP) address, your device identifier,
your browser type and when, how often and for how long you interact with the Services),
including to facilitate advertising based on your interests. For more information on the types
of cookies and similar technologies we use, why, and how you can control these technologies, see
Information We Obtain From Third-Party Sources
We may occasionally receive personal data from third-party sources, including advertising networks, but
only if we have verified that these third parties have obtained your consent to the processing of the
information or are otherwise legally authorized or required to share your personal data with us. This
information may include your likely demographic group.
How we use the information we collect
Analytical reports and market research: We collect information from our third party affiliates
regarding how you respond and respond to our marketing campaigns so that we can customize our
marketing and our Services accordingly.
We may also receive aggregated information in the form of audience segments from third-party
sources in order to display targeted advertisements on digital goods operated by organizations
such as Facebook and Google.
We may use this information, for example, in the following ways:
Information you provide voluntarily
The registration information you provide when you create an account allows us to provide
you access to the Services and to provide the Services to you under our
terms and conditions. We also
use this information to authenticate your access to the Services, to contact you for
your views and to notify you of significant changes or updates to our
Information on your transactions (such as the food you add to your basket) allows us to
process your Order and send you an exact invoice. They also help us, as well as any
Restaurant in which you order, to contact you if necessary.
Just Eat Takeaway.com can contact you by email, phone or SMS to notify you of status
updates or other information or resolve issues with your account or Order. A Restaurant
can contact you by phone or SMS to provide you with status updates or other information
regarding your Order.
To the extent available, when you pay for your Order with a mobile payment or digital
wallet service provider (such as Applepay or Pay with Google), we may send you
transaction information via confirmation emails or SMS to the email address or the
telephone number registered with this service provider (in case this is required by
Some Restaurants on our platform use our third-party delivery companies; these companies
may use your information to provide you with updates on the delivery status of your
We will also analyze the information on the transactions carried out and the Orders duly
delivered on the basis of data correspondence or statistical analysis so that we can
administer, support, improve and develop our activity and our Services. Our analyses
also help us to detect and prevent fraud or other illegal activities or acts prohibited
by our terms and conditions
or any policy applicable to the Services.
Information about your advertising preferences
Just Eat Takeaway.com may send you advertisements, if permitted by law, by post, email,
phone, mobile (i.e., SMS, application messaging and notifications push) regarding our
products or Services.
If you have given your consent, we may share your personal data with third parties (e.g.
other companies) in other sectors (such as food, drink and entertainment) so that they
can tell you about products, or services that may interest you.
If we do not wish to use your data in this way or generally change your mind regarding
the receipt of any form of marketing communications, you can unsubscribe at any time by
using the unsubscribe functionality regarding the communication you receive or by
modifying your profile accordingly. You can also opt for push notifications at the
device level (e.g. by configuring your iOS). If you choose to unsubscribe from our
advertisements, we will keep a record of your preferences so as not to disturb you with
unsolicited advertisements in the future.
Comments and Notices
If you submit comments to us, we will use them to respond to your questions or requests,
to provide customer support and to resolve any issues with your Orders and the Services.
We will post on our platform the notices you send us regarding Restaurants and our
Services in general and we will also analyze your comments to improve and develop our
Services and to improve your experience.
We Collect Automatically When you access our Services, we may collect certain information
automatically from your device such as your IP address, MAC address or device identifier. In
some countries, including Europe, this information can be considered as personal data under
applicable data protection law.
We analyze your buying habits and the way you interact with our Services in order to be
able to suggest food options for new restaurants that we think we would like to test. If
you decide to share your geolocation with us, we may use this information to show you
content suitable for your location; this information will also help facilitate the
effective and rapid delivery of your Order. We may also provide you with personalized
content and advertising based on your previous interactions with our Services and our
knowledge of your preferences based on your usage and purchase history for the
We allow you to access the history of your Orders so that you can easily reorder in your
Favorite Restaurants. We may also collect information about your interaction with our
emails and other forms of communication.
Cookies and similar technologies
We work with advertising affiliates sending advertisements about our Services to third
personalized advertisements based on your interests based on your internet browsing
record of your interaction with our Services. Cookies also help us manage a range of
options and content, such as storing searches and representing your information at the
time of the Order. For more information on the types of cookies and similar technologies
we use, why, and how you can control these technologies, see our
Information We Obtain From Third-Party Sources
Analytical Reports And Market Research
We analyze the information we collect from our third-party service providers (such as
Google, Facebook, Amazon and other affiliates) to understand how you respond to our
Services and advertisements (e.g. if you clicked on one of our advertisements). This
helps us understand your preferences and recommend services to you that suit your
Who do we share your personal data with?
When we provide the Services to you, depending on the circumstances, we may share your personal data with the
We will not sell, distribute or rent your personal data unless we have your permission or are required to do so
Restaurants where you place an Order so that they can process and deliver it to you.
If you use your Takeaway Pay allowance (where available) with your order, we share information (email
address and details about your order and allowance) with your employer for performing our contract with
your employer. Your employer and we have a separate responsibility with respect to the processing of
your personal data. If you have questions about how your personal data is handled, you should contact
both your employer and us.
Companies that are members of the Just Eat Takeaway.com group of companies (i.e., our subsidiaries and
affiliates, our ultimate parent company, and its subsidiaries and affiliates) - these companies act for
Third parties who carry out various promotion and support activities for our Services. This includes
implementation partners, overseas customer support agents, website, application support and hosting
providers, marketing service providers, eCRM partners such as Salesforce which manages our marketing
emails and push notifications, companies that text you when your Order is in transit, delivery companies
that deliver your Order to you, market research companies, customer satisfaction surveyors and payment
processors that process payment transactions. payment by credit card - any of these third parties may or
may not be in the country of residence.
As it is mentioned in section 2 above, we may share your information with third parties (e.g. for Food,
beverages and entertainment) so that they can tell you about products or services that may interest you.
We will only share your information with these third parties if you have consented. If we do not wish to
use your personal data in this way or generally change your mind regarding the receipt of any form of
marketing communications, you can unsubscribe at any time by using the unsubscribe feature in the
communication you receive or by modifying your profile accordingly. If you choose to unsubscribe from
our advertisements, we will keep a record of your preferences so as not to disturb you with unsolicited
advertisements in the future.
If any part of our business decides to form a joint venture, to acquire another business or to be sold
or merged with another business entity, your information may be disclosed or transferred to the target
company, or new partners or business owners or their agents and advisers. In these circumstances, we
will always inform the entities in question that they must only use your personal data for the purposes
Any law enforcement or regulatory agency, government agency or other third party when we believe
disclosure is necessary (i) under applicable law or regulation, (i) in order to exercise, establish or
defend our rights, or (iii) to protect your vital interests or those of any other person.
Any other person provided that you have consented to the disclosure.
Legal basis for processing personal data
Our legal basis for collecting and using your personal data as mentioned above will depend on the specific
context in which we collect it.
The main reason for the collection and use of your personal data is to perform our contract with you (that is,
to ensure that you can receive your Order when and where you want). However, we will also use your personal data
when this is in our legitimate business interests (but only if our interests are not overridden by your data
protection interests or your legal rights and fundamental freedoms). In some cases, we may have a legal
obligation to collect personal data from you (e.g. in legal proceedings) or we may have to process or share it
with third parties in order to "protect your vital interests" (it is a legal wording meaning save your
that of another person (e.g. if the life of another person is in danger).
If you have any questions or need more information regarding the legal basis under which we collect and use your
personal data, contact us using the contact details provided in the
"How to contact us" section below.
International data transfers
We may transfer your personal data to countries other than the country in which you reside. The Just Eat
Takeaway.com website servers are mainly located in the United Kingdom and the Netherlands. However, our group
companies and our third-party and partner service providers operate in many countries, including but not limited
to Australia, Brazil, Bulgaria, Canada, Colombia, Denmark, France, Germany, Ireland, Italy, Mauritius, Mexico,
the Netherlands, Norway, New Zealand, the Philippines, Spain, Switzerland, Ukraine and the United Kingdom. This
means that when we collect your personal data we can process it in any of these countries.
While these countries may have data protection laws different from the laws of your country, you can be
reassured, Just Eat Takeaway.com takes care to implement appropriate safeguards to protect your personal data in
where applicable, on the use of standard contractual clauses approved by the European Commission with our
suppliers, transfer agreements within the group (so that we can safely transfer your data between Just Eat
Takeaway.com Group companies around the world) and entering into contracts with Privacy Shield certified
companies in the United States, if applicable.
We attach great importance to the safe and secure storage of your personal data. We have therefore implemented
appropriate technical and organizational measures / industry standard technology to protect them from
unauthorized access and unlawful processing, loss, destruction or accidental damage. The security measures we
use aim to provide a level of security appropriate to the risk of the processing of your personal data. When you
have chosen a password allowing you to access certain parts of the Services, you are responsible for keeping
this password confidential. We advise you not to share your password with anyone and to use a unique password
for our Services. We will not be responsible for any unauthorized transaction made using your name and
password. If you feel that your personal data are not adequately protected or there are indications of misuse,
please contact us on: [email protected].
Just Eat Takeaway.com will keep your personal data when we have a business need to do so (for example, while you
have an account with us or to enable us to comply with our legal, tax or accounting obligations. If you object
to the processing of certain categories of your personal data (including regarding the receipt of marketing
communications from us), we will keep track of your objection to the processing of your information so that we
can continue to respect your wishes. We will destroy or make your data completely anonymous personal when we no
longer need to process them for our current legitimate business needs or for any reason. If this is not possible
(for example, because your personal data is stored in backup archives), then we will safely store them and
isolate them from any other processing until it is possible to remove.
Your data protection rights
Just Eat Takeaway.com respects your rights to protect your privacy and data protection. Below is a summary of
your rights regarding your personal information processed by Just Eat Takeaway.com:
Just Eat Takeaway.com provides you with the tools to access, consult or update your personal data at any
time. If you wish to request the deletion of your personal data, you can do so by contacting us using
the contact details provided in the "How to contact us" section below.
You can object to the processing of your personal data, ask us to limit the processing of your personal
data or request that it be transferred to a third party. Similarly, you can exercise these rights by
contacting us using the contact details provided in the
"How to contact us" section below.
You can decide, at any time, to stop receiving marketing communications that we send to you. You can
exercise this right by using the unsubscribe functionality regarding the communication you receive or by
modifying your profile accordingly.
Likewise, if we collect and process your personal data on the basis of your consent, you can withdraw
such consent at any time. The withdrawal of your consent will not affect the legality of any processing
that we have carried out before your withdrawal nor will it affect the processing of your personal data
carried out on the basis of lawful processing grounds other than your consent.
You can complain to the data protection supervisory authority regarding the collection and use of your
personal data. We respond to all requests we receive from people wishing to exercise their data
protection rights in accordance with applicable data protection law.
Links to third party sites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and
affiliates or to numerous websites which may offer useful information to our visitors.
We provide these links to you only as a convenience and the inclusion of any link does not imply endorsement of
the practices of the website in question by Just Eat Takeaway.com. If you follow a link to any of these
websites, please be aware that these have their own privacy policies and that we do not accept any
responsibility for these policies or linked websites. Consult these policies before submitting any personal data
on these websites.
law requires it. We encourage you to periodically check this page for the latest information on our privacy
How to contact us
Practices, please contact our Data Protection Officer:
The controller of your personal data is the Just Eat Takeaway.com entity in Denmark.