Customer Privacy Policy

Introduction

At Just Eat Takeaway.com, we are committed to building the best food community in the world, and this starts with protecting the privacy of members of our community. This means that we will protect the personal data of all visitors who access our websites or services via any application, platform or mobile device (collectively, the "Services").

This Privacy Policy ("Privacy Policy") explains how Just Eat Takeaway.com, our subsidiaries and associates (www.justeattakeaway.com) collect, share and use your personal data. You will also find information on how to exercise your rights to protect your privacy. By using our Services you consent to this as Just Eat Takeaway.com uses your personal data as described in this Privacy Policy. The terms "we", "us" or "us" are each intended to refer to Just Eat.dk AS and any term not defined in this Privacy Policy is defined in our Conditions.

Summary

We have summarized below the key points of our Privacy Policy. If you would like more information on a particular section, click the Learn more links below to jump to that section

  1. Data about you that we collect and why
    You will find below the general categories of personal data that we can collect about you and the reasons for such collection:

    1. Information that you voluntarily provide:

      • Information about registration when you create an account so that we can:
        1. create your account so that you can place Orders under our Terms
        2. identify you when you log into your account
        3. contact you to obtain your point of view on our Services, and
        4. notify you of changes or updates to our Services
      • Information on transactions when you place an Order with a Restaurant in order to:
        1. process your Order and invoice you for it (note: we do not, under any circumstances, store your credit card information in our systems)
        2. communicate your Order to the Restaurant
        3. send you updates on the status of your Order
        4. respond to your requests and questions regarding your Order and resolve any issues
        5. perform analysis and research in order to develop and improve our Services, and
        6. protect you and the Services by trying to detect and prevent fraud and other acts that may violate our Terms or policies applicable to the Services
      • Information regarding your advertising preferences so that we can:
        1. send you personalized advertisements about our products or services.
      • Comment on your views regarding our Services in order to:
        1. respond to your questions or requests
        2. publish notices that you submit to us regarding our Restaurants and services, and
        3. conduct analysis and research in order to improve and develop our Services.
    2. Information we collect automatically

      • Information about the activity so that we can:
        1. provide you with a better experience
        2. allow you to access your Order history and preferences, and
        3. provide other services at your request.
      • Cookies and similar technologies so that we can:
        1. measure and analyze the use and effectiveness of our Service
        2. personalize and optimize the advertising target for our Services in other websites and platforms, and
        3. provide geolocation services if you choose to share your geolocation.
    3. Information we obtain from third-party sources

      • Analytical reports and market research in order to:
        1. measure the performance of the marketing campaigns of our Services, and
        2. better understand your preferences so that we can customize our marketing campaigns and Services accordingly.

We process information that you provide voluntarily, information that we collect automatically, and information that we obtain from third-party sources in order to constantly improve our Services. This makes it easier for you to find the food you want, when you want it, regardless of which device you decide to use or where you are.

Age

Our website is neither intended for persons aged under 16, nor do we intend to collect personal data of website visitors who are aged under 16. We therefore advise parents to monitor their children's online activities, so as to prevent their personal data being collected without parental consent. If you feel that we have collected personal data of a minor without consent, please contact us so that we can take appropriate measures. In accordance with our customer terms and conditions, only persons aged 18 or over may place orders through our website.

Learn more

  1. Who do we share your personal data with?
    We may share your personal data with the following recipients (and where appropriate, we ensure that we have implemented the appropriate security and contractual guarantees to protect them):
    1. Restaurants with which you have placed an Order in view processing and delivery
    2. Your employer, in case you use Takeaway Pay (where available)
    3. Just Eat Takeaway.com companies within our group
    4. Third parties who support our Services (e.g. partners for marketing or promotions in the food, beverage and leisure sectors according to your preferences)
    5. Any law enforcement or regulatory agency, government agency, court or other third party when we consider disclosure to be necessary under applicable laws or regulations
    6. Entities with new owners or reorganized in the event of corporate restructuring, sale, purchase or joint venture affecting our business.
    7. Any other person provided that you have consented.
    We will not sell, distribute or otherwise share your personal data under any circumstances, unless we have obtained your permission.

    Learn more

  2. Legal basis for processing personal data
    Just Eat Takeaway.com will always ensure that it has a legal basis for collecting and using your personal data. The legal basis on which we rely will change depending on the type of information and the context in which we collect it.

    The main reason for collecting and using your personal data is to perform our contract with you (that is, to ensure that you can receive your Order when and where you want), but we can also treat them when this is within our legitimate business interests.

    Learn more

  3. International data transfers
    We may transfer your personal data to countries outside your country of residence, to other countries where Just Eat Takeaway.com or our service providers operate. The data protection laws of these countries may be different from the laws of your country but Just Eat Takeaway.com takes care to implement appropriate safeguards to protect your personal data in these countries in accordance with this Privacy Policy.

    Learn more

  4. Security
    Just Eat Takeaway.com places great importance on protecting your personal data from unauthorized access and unlawful processing, loss, destruction or accidental damage. We implement technical and organizational measures to guarantee the security of this information.

    Learn more

  5. Data retention
    Just Eat Takeaway.com keeps your personal data no longer than necessary to fulfill the purposes described in this Privacy Policy. We may also retain certain elements of your personal data for a period subsequent to your deletion or deactivation of your account for our legitimate operations such as record keeping and compliance with our legal obligations. When we keep our information, we do so in accordance with applicable law.

    Learn more

  6. Your data protection rights
    You can access your account at any time in order to view and update your personal data. You can also contact us to ask us to delete your personal data, limit its processing or request that it be transmitted to a third party. You can unsubscribe from marketing communications that you send to us by using the "unsubscribe" feature in any marketing communications that we send to you or by modifying your profile accordingly.

    Learn more

  7. Links to Third Party Sites
    Our websites may, from time to time, contain links to or from third party websites (for example, those of our partner networks, advertisers and affiliates). If you follow these links, please be aware that Just Eat Takeaway.com is not responsible for those websites which have their own privacy policies.

    Learn more

  8. Updates to this Privacy Policy
    We may occasionally update this Privacy Policy in response to legal, technical or commercial changes. We encourage you to periodically check this page for the latest information on our privacy practices.

    Learn more

  9. How to Contact Us
    If you have any questions or concerns regarding this Privacy Policy, please don't hesitate to contact us.

Additional information

  1. Information about you that we collect and why

    The information we may collect about you abroad falls into the following categories:

    1. Information that you voluntarily disclose
      Certain parts of our Services may ask you to voluntarily provide personal data. For example:
      • Registration information: When you create an account, sign or fill out forms on the Services, we collect information about you including your name, address, phone number, email address and password, you create.
      • Information on transactions: We collect information regarding your orders, including payment information using secure services of our payment processors (e.g. your credit card number.). Payment transactions are entrusted to our payment service providers and we do not store your credit card information in our systems. We also collect delivery information (e.g. your physical address) in order to process each Order.
      • Information about your advertising preferences: We collect information about your preferences for receiving advertisements, a service to which you can subscribe or unsubscribe at any time.
      • Comments: When you post messages or notices on the Services or when you contact us, for example with a question, problem or comment, we collect information about you including your name and the content of your request. If you contact our customer service teams, we will record and keep a record of your conversation for quality and training purposes and to assist in the resolution of your requests.
    2. Information We Collect Automatically
      When you access our Services, we may collect certain information automatically from your device. In some countries, including European countries, this information can be considered as personal data under applicable data protection law.
      For example:
      • Activity Information: We collect information about your use of the Services and information about you from the content you create and the notifications or messages you post or send as well as from your research, what you watch and your discussions.
      • Cookies and similar technologies: We use cookies and similar tracking technology to collect and use personal data about you (e.g. your Internet Protocol (IP) address, your device identifier, your browser type and when, how often and for how long you interact with the Services), including to facilitate advertising based on your interests. For more information on the types of cookies and similar technologies we use, why, and how you can control these technologies, see our Cookie Policy.
    3. Information We Obtain From Third-Party Sources
      We may occasionally receive personal data from third-party sources, including advertising networks, but only if we have verified that these third parties have obtained your consent to the processing of the information or are otherwise legally authorized or required to share your personal data with us. This information may include your likely demographic group.
      For example:
      • Analytical reports and market research: We collect information from our third party affiliates regarding how you respond and respond to our marketing campaigns so that we can customize our marketing and our Services accordingly.
      • We may also receive aggregated information in the form of audience segments from third-party sources in order to display targeted advertisements on digital goods operated by organizations such as Facebook and Google.
      How we use the information we collect
      We may use this information, for example, in the following ways:
      1. Information you provide voluntarily
        • Registration information
          The registration information you provide when you create an account allows us to provide you access to the Services and to provide the Services to you under our terms and conditions. We also use this information to authenticate your access to the Services, to contact you for your views and to notify you of significant changes or updates to our Services.

        • Transaction information
          Information on your transactions (such as the food you add to your basket) allows us to process your Order and send you an exact invoice. They also help us, as well as any Restaurant in which you order, to contact you if necessary.
          Just Eat Takeaway.com can contact you by email, phone or SMS to notify you of status updates or other information or resolve issues with your account or Order. A Restaurant can contact you by phone or SMS to provide you with status updates or other information regarding your Order.
          To the extent available, when you pay for your Order with a mobile payment or digital wallet service provider (such as Applepay or Pay with Google), we may send you transaction information via confirmation emails or SMS to the email address or the telephone number registered with this service provider (in case this is required by these providers).
          Some Restaurants on our platform use our third-party delivery companies; these companies may use your information to provide you with updates on the delivery status of your Order.
          We will also analyze the information on the transactions carried out and the Orders duly delivered on the basis of data correspondence or statistical analysis so that we can administer, support, improve and develop our activity and our Services. Our analyses also help us to detect and prevent fraud or other illegal activities or acts prohibited by our terms and conditions or any policy applicable to the Services.

        • Information about your advertising preferences
          Just Eat Takeaway.com may send you advertisements, if permitted by law, by post, email, phone, mobile (i.e., SMS, application messaging and notifications push) regarding our products or Services.

          If you have given your consent, we may share your personal data with third parties (e.g. other companies) in other sectors (such as food, drink and entertainment) so that they can tell you about products, or services that may interest you.

          If we do not wish to use your data in this way or generally change your mind regarding the receipt of any form of marketing communications, you can unsubscribe at any time by using the unsubscribe functionality regarding the communication you receive or by modifying your profile accordingly. You can also opt for push notifications at the device level (e.g. by configuring your iOS). If you choose to unsubscribe from our advertisements, we will keep a record of your preferences so as not to disturb you with unsolicited advertisements in the future.

        • Comments and Notices
          If you submit comments to us, we will use them to respond to your questions or requests, to provide customer support and to resolve any issues with your Orders and the Services. We will post on our platform the notices you send us regarding Restaurants and our Services in general and we will also analyze your comments to improve and develop our Services and to improve your experience.
      2. Information
        We Collect Automatically When you access our Services, we may collect certain information automatically from your device such as your IP address, MAC address or device identifier. In some countries, including Europe, this information can be considered as personal data under applicable data protection law.
        • Activity information
          We analyze your buying habits and the way you interact with our Services in order to be able to suggest food options for new restaurants that we think we would like to test. If you decide to share your geolocation with us, we may use this information to show you content suitable for your location; this information will also help facilitate the effective and rapid delivery of your Order. We may also provide you with personalized content and advertising based on your previous interactions with our Services and our knowledge of your preferences based on your usage and purchase history for the Services.
          We allow you to access the history of your Orders so that you can easily reorder in your Favorite Restaurants. We may also collect information about your interaction with our emails and other forms of communication.

        • Cookies and similar technologies
          We work with advertising affiliates sending advertisements about our Services to third party sites and services. Some of these networks use cookies allowing us to display personalized advertisements based on your interests based on your internet browsing activity.

          Like many websites and online services, we use cookies and other technologies to keep a record of your interaction with our Services. Cookies also help us manage a range of options and content, such as storing searches and representing your information at the time of the Order. For more information on the types of cookies and similar technologies we use, why, and how you can control these technologies, see our Cookie Policy.
      3. Information We Obtain From Third-Party Sources
        • Analytical Reports And Market Research
          We analyze the information we collect from our third-party service providers (such as Google, Facebook, Amazon and other affiliates) to understand how you respond to our Services and advertisements (e.g. if you clicked on one of our advertisements). This helps us understand your preferences and recommend services to you that suit your interests.

  2. Who do we share your personal data with?

    When we provide the Services to you, depending on the circumstances, we may share your personal data with the following entities:
    1. Restaurants where you place an Order so that they can process and deliver it to you.

    2. If you use your Takeaway Pay allowance (where available) with your order, we share information (email address and details about your order and allowance) with your employer for performing our contract with your employer. Your employer and we have a separate responsibility with respect to the processing of your personal data. If you have questions about how your personal data is handled, you should contact both your employer and us.

    3. Companies that are members of the Just Eat Takeaway.com group of companies (i.e., our subsidiaries and affiliates, our ultimate parent company, and its subsidiaries and affiliates) - these companies act for us and process your personal data for the purposes set out in this Privacy Policy.

    4. Third parties who carry out various promotion and support activities for our Services. This includes implementation partners, overseas customer support agents, website, application support and hosting providers, marketing service providers, eCRM partners such as Salesforce which manages our marketing emails and push notifications, companies that text you when your Order is in transit, delivery companies that deliver your Order to you, market research companies, customer satisfaction surveyors and payment processors that process payment transactions. payment by credit card - any of these third parties may or may not be in the country of residence.

    5. As it is mentioned in section 2 above, we may share your information with third parties (e.g. for Food, beverages and entertainment) so that they can tell you about products or services that may interest you. We will only share your information with these third parties if you have consented. If we do not wish to use your personal data in this way or generally change your mind regarding the receipt of any form of marketing communications, you can unsubscribe at any time by using the unsubscribe feature in the communication you receive or by modifying your profile accordingly. If you choose to unsubscribe from our advertisements, we will keep a record of your preferences so as not to disturb you with unsolicited advertisements in the future.

    6. If any part of our business decides to form a joint venture, to acquire another business or to be sold or merged with another business entity, your information may be disclosed or transferred to the target company, or new partners or business owners or their agents and advisers. In these circumstances, we will always inform the entities in question that they must only use your personal data for the purposes set out in this Privacy Policy.

    7. Any law enforcement or regulatory agency, government agency or other third party when we believe disclosure is necessary (i) under applicable law or regulation, (i) in order to exercise, establish or defend our rights, or (iii) to protect your vital interests or those of any other person.

    8. Any other person provided that you have consented to the disclosure.

    We will not sell, distribute or rent your personal data unless we have your permission or are required to do so by law.

  3. Legal basis for processing personal data

    Our legal basis for collecting and using your personal data as mentioned above will depend on the specific context in which we collect it.
    The main reason for the collection and use of your personal data is to perform our contract with you (that is, to ensure that you can receive your Order when and where you want). However, we will also use your personal data when this is in our legitimate business interests (but only if our interests are not overridden by your data protection interests or your legal rights and fundamental freedoms). In some cases, we may have a legal obligation to collect personal data from you (e.g. in legal proceedings) or we may have to process or share it with third parties in order to "protect your vital interests" (it is a legal wording meaning save your life) or that of another person (e.g. if the life of another person is in danger).
    If you have any questions or need more information regarding the legal basis under which we collect and use your personal data, contact us using the contact details provided in the "How to contact us" section below.

  4. International data transfers

    We may transfer your personal data to countries other than the country in which you reside. The Just Eat Takeaway.com website servers are mainly located in the United Kingdom and the Netherlands. However, our group companies and our third-party and partner service providers operate in many countries, including but not limited to Australia, Brazil, Bulgaria, Canada, Colombia, Denmark, France, Germany, Ireland, Italy, Mauritius, Mexico, the Netherlands, Norway, New Zealand, the Philippines, Spain, Switzerland, Ukraine and the United Kingdom. This means that when we collect your personal data we can process it in any of these countries.

    While these countries may have data protection laws different from the laws of your country, you can be reassured, Just Eat Takeaway.com takes care to implement appropriate safeguards to protect your personal data in these countries in accordance with this Privacy Policy . Some of the guarantees will be based in particular, where applicable, on the use of standard contractual clauses approved by the European Commission with our suppliers, transfer agreements within the group (so that we can safely transfer your data between Just Eat Takeaway.com Group companies around the world) and entering into contracts with Privacy Shield certified companies in the United States, if applicable.

  5. Security

    We attach great importance to the safe and secure storage of your personal data. We have therefore implemented appropriate technical and organizational measures / industry standard technology to protect them from unauthorized access and unlawful processing, loss, destruction or accidental damage. The security measures we use aim to provide a level of security appropriate to the risk of the processing of your personal data. When you have chosen a password allowing you to access certain parts of the Services, you are responsible for keeping this password confidential. We advise you not to share your password with anyone and to use a unique password for our Services. We will not be responsible for any unauthorized transaction made using your name and password. If you feel that your personal data are not adequately protected or there are indications of misuse, please contact us on: [email protected].

  6. Data retention

    Just Eat Takeaway.com will keep your personal data when we have a business need to do so (for example, while you have an account with us or to enable us to comply with our legal, tax or accounting obligations. If you object to the processing of certain categories of your personal data (including regarding the receipt of marketing communications from us), we will keep track of your objection to the processing of your information so that we can continue to respect your wishes. We will destroy or make your data completely anonymous personal when we no longer need to process them for our current legitimate business needs or for any reason. If this is not possible (for example, because your personal data is stored in backup archives), then we will safely store them and isolate them from any other processing until it is possible to remove.

  7. Your data protection rights

    Just Eat Takeaway.com respects your rights to protect your privacy and data protection. Below is a summary of your rights regarding your personal information processed by Just Eat Takeaway.com:
    1. Just Eat Takeaway.com provides you with the tools to access, consult or update your personal data at any time. If you wish to request the deletion of your personal data, you can do so by contacting us using the contact details provided in the "How to contact us" section below.
    2. You can object to the processing of your personal data, ask us to limit the processing of your personal data or request that it be transferred to a third party. Similarly, you can exercise these rights by contacting us using the contact details provided in the "How to contact us" section below.
    3. You can decide, at any time, to stop receiving marketing communications that we send to you. You can exercise this right by using the unsubscribe functionality regarding the communication you receive or by modifying your profile accordingly.
    4. Likewise, if we collect and process your personal data on the basis of your consent, you can withdraw such consent at any time. The withdrawal of your consent will not affect the legality of any processing that we have carried out before your withdrawal nor will it affect the processing of your personal data carried out on the basis of lawful processing grounds other than your consent.
    5. You can complain to the data protection supervisory authority regarding the collection and use of your personal data. We respond to all requests we receive from people wishing to exercise their data protection rights in accordance with applicable data protection law.

  8. Links to third party sites

    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or to numerous websites which may offer useful information to our visitors.
    We provide these links to you only as a convenience and the inclusion of any link does not imply endorsement of the practices of the website in question by Just Eat Takeaway.com. If you follow a link to any of these websites, please be aware that these have their own privacy policies and that we do not accept any responsibility for these policies or linked websites. Consult these policies before submitting any personal data on these websites.

  9. Updates to this Privacy Policy

    We may occasionally update this Privacy Policy in response to legal, technical or commercial changes. When we update our Privacy Policy, we will take appropriate steps to notify you, depending on the extent of the changes. We will obtain your consent to any material change to the Privacy Policy if and when applicable data protection law requires it. We encourage you to periodically check this page for the latest information on our privacy practices.

  10. How to contact us

    If you have any questions or concerns regarding this Privacy Policy and Just Eat Takeaway.com's Privacy Practices, please contact our Data Protection Officer: form.

    The controller of your personal data is the Just Eat Takeaway.com entity in Denmark.

Updated: 07-04-2021